Frequently Asked Questions (FAQ’s)

There are some same-day appointments for emergencies and walk-ins. For non-emergency exams, the wait time is typically 2 to 5 days. Please call us for more information.

Every day is different for x-rays, since they are offered on a first come, first-serve basis. Please feel free to call and inquire as to the current wait time.

Referrals/requisitions are required for all of our services except screening mammograms for women ages 40-49, if you have had a mammogram before, and are a woman between the ages of 50-74, please contact us.

No. We accept requisitions from anywhere, as long as the requisition is complete and signed by your physician.

We have several bilingual and multilingual staff. Please advise us what language you are comfortable with, and we will try to accommodate your preference.

At Saddletown Radiology, we will always l do our best to accommodate your request, however, it is not always possible. If it is not possible for us to accommodate your request you are welcome to have a chaperone accompany you for your exam. Currently we only have female technologists conducting gynecological exams.

At Saddletown Radiology, we understand that you may need to bring your child/children with you when attending your appointment. Although this is not prohibited, we do suggest that due to the nature of our examinations, you make alternative arrangements for childcare and attend alone if possible. If your child/children attend your appointment with you, Saddletown Radiology will not be able to assist or be responsible for the care of your child/children.

During examinations such as x-rays or injections, where there is radiation involved, children will not be allowed to sit in these appointments. Examinations where radiation is not a concern, and there is no other alternative other than that your child/children sit in the examination, this will be allowed, if approved by the Technologist. If your child/children are allowed to sit in during your examination and your child/children become disruptive during the exam thereby preventing the technologist from completing it, our technologist reserves the right to STOP the examination and reschedule your appointment. A waiver is necessary if required.

Please try to arrive at least 15 minutes prior to your appointment time. For some exams you may be required to complete a questionnaire and/or change into a gown. Arriving early ensures that you are ready for the exam at your scheduled time.

Yes, we cannot perform the exam without the requisition form

Yes, it lets us verify that we have the right contact information for you, and it allows us to identify who you are. As per Alberta Legislation, Alberta Health Care and Photo ID should go hand-in-hand. Patients may be declined care or asked to pay for their visit if they do not present their proof of identity. New Health Care cards are available for free from Alberta Health Care.

In situations where the preparation instructions have not been followed, or you are late to your appointment, we may have to reschedule your exam, depending on the volume of other patients. It is necessary to follow preparation instructions so the technologist can obtain the best possible images for the radiologist. Each exam takes a certain amount of time. If you are late, we may take the next patient or take a walk-in patient in your place, and you will have to reschedule.

Yes, you may take medications with a small amount of water.

Our technologists need to be able to concentrate on obtaining the best images possible and having others in the room can be distracting

For pregnancy exams, one additional person can be accommodated in our exam rooms after the medical portion of the pregnancy ultrasound has been completed (unless you are a minor). If you are a minor, you may have a parent or guardian with you for the exam. While it is a very exciting experience for couples, it is important for the sonographer to first obtain all the vital information that is needed to ensure your doctor receives all the details accurately without any distractions. During this step the radiologist may also request additional imaging.

When the medical portion of the exam is complete, we are happy to bring your partner into the scanning room to see the pregnancy in real-time. Please note however, that there are medical circumstances where allowing someone to accompany you during your ultrasound exam may not occur.

Yes. When you check-in for your exam, please inform the receptionist that you would like a copy of the report sent to another doctor, chiropractor, physiotherapist, or other medical professional.

Medical radiation technologists and ultrasound technologists are trained to obtain the best possible images for radiologists to review and interpret. They are not trained to provide a diagnosis and are prohibited from doing so by their respective professional associations. The radiologist will read the images and provide a report to your physician. You should contact your doctor’s office for follow-up.